Refund policy

30-day return policy

You have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, unaltered, undamaged, and in its original packaging.

Customers are responsible for return shipping costs. I recommend using a trackable shipping method, as I can’t be responsible for items lost or damaged during return transit.

 

Damages and issues
If your item arrives damaged or defective, please contact me at info@randomprint.co (or through the contact page) immediately and I’ll take care of a replacement or refund.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), sale items (such as b-stock or clearance items), or gift cards. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging.

 

Refunds
I will notify you once I’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since I’ve approved your return, please contact me at info@randomprint.co.